Support

Need help? Email [email protected] with your device model, iOS version, and what happened. We usually reply within 2 business days.

Troubleshooting (App Store / TestFlight)

Update to the latest version from the App Store (or TestFlight for beta testers).
Make sure you have an internet connection; Tr3k loads live map and stop data.
Force-quit and reopen the app; restart your device if maps don't load.
TestFlight: open the TestFlight app, check the build hasn't expired, and tap Install.

Delete your account or request your data

Open the app › Account › Manage account › Delete account, or email [email protected] from your account email with "Delete my Tr3k account" or "Data request". We complete requests within 30 days. See our Privacy Policy.

FAQ

Why does Tr3k need my location? To find nearby Tr3ks, route you, and confirm arrival. Change it any time in iOS Settings › Tr3k › Location.

Is the camera required? No. It's only for optional AR at stops and is processed on your device.

Does it work offline? Partially. Previously loaded content may show, but nearby Tr3ks, maps, and syncing rewards need a connection.

Can I play while driving? No. Tr3k is for passengers and parked play only.

Do rewards have cash value? No, they are digital collectibles only.